Whether you're building a large development or renovating a property, we've got the know how to guide you through the process and help you on your journey.

Can't find what you're looking for?

Give our friendly developer services team a call on 0333 000 0060

We’re here Monday to Friday 8am – 4pm.

Prefer email?

developer.services@southeastwater.co.uk (opens in a new tab)

Our Address

Developer Services, South East Water, Rocfort Road, Snodland, ME6 5AH

Complaints, concerns or compliments?

We love to hear feedback about our team, use our webform below or get in touch using the email above.

What is your complaints process?

If you have a complaint, please follow the steps below:

1. Contact the Developer Services Coordinator who is dealing with your enquiry, they will be very happy to help resolve any issues or concerns you might have. Their details can be found on any correspondence you have received.

2. We aim to resolve all complaints at this stage but if your concerns are not addressed, please contact one of our Senior Technical Leads.

3. If we are unable to resolve your complaint at these first two stages, you should escalate your complaint to our Network Service Manager, Rachel Baker.

If we fail to resolve your issue you have the right to contact Consumer Council for Water(opens in a new tab).

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