Whether you're building a large development or renovating a property, we've got the know how to guide you through the process and help you on your journey.
Can't find what you're looking for?
Give our friendly developer services team a call on 0333 000 0060
We’re here Monday to Friday 8am – 4pm.
Prefer email?
developer.services@southeastwater.co.uk (opens in a new tab)
Our Address
Developer Services, South East Water, Rocfort Road, Snodland, ME6 5AH
Complaints, concerns or compliments?
We love to hear feedback about our team, use our webform below or get in touch using the email above.
What is your complaints process?
If you have a complaint, please follow the steps below:
Stage 1: You should submit complaints or appeals via email to Developer Services to ensure written confirmation for auditing purposes. The complaint or appeal will be forwarded to the Coordinator who prepared the original estimate and managed the scheme. The Coordinator will work to address any issues and propose a solution.
Stage 2: If unresolved, the matter will proceed to a Departmental Lead, who will conduct a further investigation and seek to resolve the issue.
Stage 3: If still unresolved, the appeal or complaint will be escalated to a Senior Technical Lead or the Departmental Lead will advise you to contact Consumer Council Water (CCW) for further assistance.
If you remain dissatisfied after Stage 2 or 3, you will be advised to contact the Consumer Council for Water (CCW) for further assistance with any remaining disputes.